Freedocast Pro Device

1. What do the LED Lights on the Freedocast Pro Device represent?

   

   1.

2. How can I control my Freedocast Pro Device?

   Download Freedocast Pro App from Google Play or App Store. Refer point 7. How to Connect Freedocast Pro Device to Freedocast Pro App to connect to the device)

   2.

3. What is Box ID?

   Box ID is a six-digit alpha-numeric code visible at the back of Freedocast Pro Device as shown below. This is required to pair the Freedocast Pro Device to your Freedocast account.
   

   3.

4. What is Pairing ID?

   Pairing ID is a 4 digit code provided when Freedocast Pro Device is added to your Freedocast account.
   Anyone with your pairing ID can connect to your Device. Share it discreetly.

   4.

5. How to add Freedocast Pro Device to Freedocast account and get Pairing ID?

   1. Login to your Freedocast account at www.freedocast.com.
   2. Go to Device Management tab & click on Add Device
   3. Now enter the Box ID (a six-digit alpha-numeric code visible at the back of Freedocast Pro device) & click Next
      
   4. Enter your choice of name for the Device & Click next to get the Pairing ID
      Pairing ID for the added device is sent to your registered email id.

      Note : Pairing ID will be used while connecting App to Device

   5. You can manage your Freedocast Pro Device through 'Device Management' page by logging in to your account at www.freedocast.com
      
   5.

6. How much time does it take for Device to be discoverable after switched ON?

   The device takes approximately 1 minute to boot. When the device is booting up network LED color will be red blinking. After the device has booted network LED color would be red (if Device is not connected to internet) or green (if Device is already connected to any internet)

   6.

7. How to Connect Freedocast Pro Device to Freedocast Pro App

   1. 7.1. Connect through Freedocast Pro Android App

      1. Switch on the Device
      2. Download the Freedocast Pro App from Google Play & open Freedocast Pro App
      3. Turn ON Bluetooth on your mobile phone. This is required to pair with Freedocast Device
      4. Select the device with your device ID from the list & click Next
         
      5. Enter the Pairing ID ( provided to you at the time of registration ) & click Connect to get connected to the Device
         
         Refer 5. How to get Pairing ID? to get Pairing ID
      6. Select the type of Network connection for the Device & click on Next
         

      7. (a) Wi-Fi After selecting wi-fi as the type of connection you will have to enter the Wi-Fi password (You can use the gear icon to switch between Wi-Fi connections)

         (b) Ethernet After selecting ethernet as the type of connection your Device will act like a hotspot and you need to connect to the hotspot

   2. 7.2.Connect through Freedocast Pro iOS App

      1. Switch on the Device
      2. Download the Freedocast Pro App from App Store & open Freedocast Pro App
      3. Click on 'HOW TO ADD DEVICE' and then select 'Wi-Fi settings'
         Your device has created a temporary Wi-Fi hotspot. to set it up, connect to it in Wi-Fi settings by following the instructions below
      4. Connect to the Wi-Fi hotspot for the device you are setting up. The Wi-Fi name will have the following format 'FCP_XXXXXX'. Enter the password '00000000'. (XXXXXX id Box ID)
      5. Come back to Freedocast Pro App to proceed with setup
      6. Your Box ID will be auto filled as per your device selection. Select the Box ID & then click on NEXT
      7. Enter the Pairing ID provided at the time of adding the device to your Freedocast account and then click on CONNECT. Refer 5. How to get Pairing ID? to get Pairing ID
      8. Now select 'Network Settings' to configure device internet as shown below. (This is shown if device has no internet connection.)
         
      9. Now select your mode of connection by clicking on Wi-Fi or Ethernet
      10. Please make sure Freedocast Device & your Mobile are in the same internet network. Please make sure Freedocast Device & your Mobile are in the same internet network. If Freedocast Device is connected to Ethernet then select FCP_XXXXXX in Wi-Fi settings. Password is 00000000

      
      

      Device not discoverable (This is for users unable to connect though they have connected to Device earlier)

      You need to ensure both your Freedocast Device and mobile are connected to the same Wi-Fi network. Follow below steps to troubleshoot.
      

      1. Check if Device is ON
      2. Check if Device has internet (Network LED should be Green)
      3. Check if Box ID entered is correct

   3. 7.3. Freedocast Pro Device is not discoverable

      7.3.a Freedocast Device is not discoverable in Android App

      Follow below steps to troubleshoot

      1. Check if Device is ON
      2. When the device is switched on it takes around 1 min to boot. Please wait for 1 min. If not discoverable click on 'Find more devices' to scan again
      3. Turn OFF the mobile Bluetooth & turn ON again. (The mobile Bluetooth might be turned ON for a longer period & it might in idle mode)
      4. Check if your mobile is in Freedocast Pro Device Bluetooth range.
      5. Now click on 'Find more' in the device discovery page
      6. If still not discovered Freedocast Pro Device reboot your Device & Mobile to try again. If the problem persists contact Support - Toll Free: + 1-800-524-1493 e-mail: support@freedocast.com
      
      

      Device is not discoverable (This is for users unable to connect though they have connected to Device earlier)

      You need to ensure both your Freedocast Device and mobile are connected to the same Wi-Fi network. Follow below steps to troubleshoot.
      

      1. Check if Device is ON
      2. Check if Device has internet (Network LED should be Green)
      3. Check if Box ID entered is correct

      
      

      7.3.b Freedocast Device is not discoverable in iOS App

      1. Check if Device is ON
      2. When the device is switched on it takes around 1 min to boot. Please wait for 1 min. If not discoverable click on 'Find more devices' to scan again
      3. You need to ensure both your Freedocast Device and mobile are connected to the same Wi-Fi network
         1. Click on 'CHECK DEVICE WIFI STATUS'
            
         2. Enter the 'Box ID' of the Device to know which network the Device is connected
            
            
         3. Connect your mobile Wi-Fi to the same network as the Device is connected
            
            
         4. If Device is not connected to any network then Device will create hotspot 'FCP_XXXXXX'. Connect mobile Wi-Fi 'FCP_XXXXXX' (Password is 00000000)
         5. If still not discovered Freedocast Pro Device reboot your Device & Mobile to try again
      
      
      4. Turn OFF the mobile Bluetooth & turn ON again. (The mobile Bluetooth might be turned ON for a longer period & it might in idle mode)
      5. Check if your mobile is in Freedocast Pro Device Bluetooth range.
      6. Now click on 'Find more' in the device discovery page
      7. If still not discovered Freedocast Pro Device reboot your Device & Mobile to try again.

   7.

8. How to Go Live through Freedocast Pro Device?

   Connect video source to the Freedocast Pro Device through HDMI cable.
   Download Freedocast pro App from Google Play / App Store

   1. Connect to the Freedocast device by following steps in points 7. How to Connect Freedocast Pro Device to Freedocast Pro App
   2. Click on '+' icon to create new events
   3. After creating the event select the event which you want to broadcast live
   4. Enter the Title for the live broadcast and click on Go Live button to stream live
   5. If you want to stop the broadcast, click on Stop Live button

   Go Live from Device
   

   1. Make sure Camera or video source is connected to Freedocast Device through HDMI IN
   2. Make sure the Device is added to your account
   3. Download Freedocast Pro App
   4. Connect to the Device via App.
      

      (a) Basic user
      

      1. Select the Platform to broadcast and tap on Next
      2. Enter the video title and tap on Go Live
         
      ( b ) Premium user
      1. Select the event which you want to broadcast Live
         (Create event if it's not created already)
      2. Select platforms - Next
      3. Enter video title - Go Live
         

   8.

9. How do I broadcast live to Facebook Live* through Freedocast Pro Device

   1. Connect Freedocast App to Freedocast pro device (refer point 7. How to Connect Freedocast Pro Device to Freedocast Pro App)
   2. Now log in to your Facebook account and click on connect
   3. Select timeline/page** you want to broadcast live & click on connect
      
      
   4. Select timeline/page** you want to broadcast live & click on connect
      
      
   5. Click on 'Go Live' to start streaming live to Facebook Live

   *Facebook Live can only be simultaneously streamed with Freedocast due to Facebook restrictions. Due to Facebook Terms of Service restrictions, it is not possible to use Facebook Live and Add a Custom Destination at the same time.
   *The content must adhere to Facebook policies. Please visit their website for more information
   **You need to have pages that you manage as admin. If you do not access to page ask the admin of page to make you as admin or you may create your own page in Facebook

   9.

10. How do I broadcast live to YouTube Live* through Freedocast Pro Device

    1. Connect Freedocast App to Freedocast pro device (refer point 7. How to Connect Freedocast Pro Device to Freedocast Pro App)
    2. Now log in to your YouTube account where you want to broadcast live & click on connect
       
    3. Click on 'Go Live' to start streaming live to YouTube Live (check https://www.youtube.com/my_live_events or https://www.youtube.com/live_dashboard for the live Video on YouTube)
    4. To Change Privacy Settings click on settings icon
       

    *The content must adhere to YouTube policies. Please visit their website for more information

    10.

11. How do I broadcast live to Periscope/Twitter through Freedocast Pro Device

    1. Connect Freedocast App to Freedocast pro device (refer point 7. How to Connect Freedocast Pro Device to Freedocast Pro App)
    2. Now log in to your Periscope account where you want to broadcast live & click on connect
       
       
    3. Click on Go Live to start streaming live to Periscope/Twitter
    11.

12. How do I stop streaming?

    You can stop streaming from Freedocast Pro App by tapping the 'Stop Live' button.

    12.

13. How do I Unregister a device?

    Log in to your Freedocast account on web and go to device management page. Select 'Unregister Device'. Click on 'Unregister'. The device is now Unregistered from your account. You will now be able to add the device to any other account.

    13.

14. How do I add Freedocast device associated with my account to another account?

    Unregister Freedocast device with your account by following steps at How do I Unregister a device?. Now add the device to new Freedocast account by following steps at How to add Freedocast Pro Device to Freedocast account and get Pairing ID?

    14.

15. What is IP IN?

    IP IN allows you to capture Video feed through URL.

    15.

16. How do I connect Freedocast Pro Device to Captive Portal to use Wi-Fi for internet?

    A captive portal is a Web page that the user of a public-access network must view and login before access is granted. Captive portals are typically used by business centers, educational institutes, airports, hotel lobbies, coffee shops, and other venues that offer free Wi-Fi hot spots for Internet users.

    1. 16.1 Connect through Freedocast Pro Android App

       1. Refer 7.1 Connect through Freedocast Pro Android App to connect Device to Freedocast Pro Android App
       2. After selecting the Wi-Fi connection, if you are connected to Captive Portal, Follow below steps
       3. Now connect Freedocast Pro Device to external Monitor via HDMI out.
       4. Enter you credentials in the Captive Login screen displayed on the monitor. (To Enter the details, use the IR remote provided along with the Device. Alternatively, you can use USB keyboard/USB Mouse to enter the details)
       5. In the Mobile App go back and re-connect to the Device

    2. 16.2 Connecting to Captive portal via Freedocast Pro iOS App

       1. Refer 7.2 Connect through Freedocast Pro iOS App to connect Device to Freedocast Pro iOS App
       2. After selecting the Wi-Fi connection, if you are connected to Captive Portal, Follow below steps
       3. Now connect Freedocast Pro Device to external Monitor via HDMI out.
       4. Enter you credentials in the Captive Login screen displayed on the monitor
          (To Enter the details, use the IR remote provided along with the Device. Alternatively, you can use USB keyboard/USB Mouse to enter the details)
       5. In the Mobile App go back and re-connect to the Device
    16.

17. How will I receive update to Device firmware and application software?

    Unregister Freedocast device with your account by following steps at How do I Unregister a device?. Now add the device to new Freedocast account by following steps at How to add Freedocast Pro Device to Freedocast account and get Pairing ID?

    
    

    Firmware update:
    When firmware update is available the update is shown in Freedocast Pro App when the App is connected to the Device. After the firmware update is downloaded and installed the device is rebooted. If you are unable to connect to the Device through Freedocast Pro App after the update is installed, you may need to reboot the Device manually again.

    
    

    Application software update:
    When application software update is available the update is shown in Freedocast Pro App when the App is connected to the Device. When the application software is downloaded and updated the Device reboots. You may have the option to skip the update or update later. However, we strongly recommend to update for better broadcasting experience and take advantage of the enhancements. If you are unable to connect to the Device through Freedocast Pro App after the update is installed, you may need to reboot the Device manually again.

    17.

Freedocast Broadcasting Platform

1. How do I create an event?

   Register/Log in to your Freedocast account by visiting www.freedocast.com and go to events page. Click on & enter the Title, Description, start time & End time to create event

   1.

2. Why am I unable to create events after logging to Freedocast.com?

   Please upgrade to either Basic, Premium or Enterprise plans to create events

   2.

3. How do I start a Live broadcast through Freedocast Platform?

   1. Keep your external encoder device or software ready which broadcasts live video.
   2. Connect your encoder to video source
   3. Login to your Freedocast account at freedocast.com & go to events page.
   4. Create a new event if the event is not created already by following steps in How do I create an event?
   5. Click on button and then select 'GET URL' which will show a pop up with RTMP Stream URL & Stream Key.
   6. Configure your encoder with the RTMP Stream URL & Stream Key obtained in above point iv
   7. Start live streaming from the external encoder. The broadcast will be Live in the event whose Stream Key is provided to the external encoder.
   3.

4. How to broadcast live Simultaneously to multiple platforms through Freedocast Platform?

   Freedocast users can broadcast simultaneously to other destinations using Freedocast platform. (PS: Multiple platforms settings on Freedocast.com work only with External Encoder. Broadcasting to multiple platforms through Freedocast Pro Device can be done only through Freedocast Pro App)

   The content must adhere to respective platform policies. Please visit their website for more information

   1. 4.1 How do I Broadcast to Facebook Live through Freedocast Platform?

      1. Follow the steps in (i) to (vi) mentioned in point 3. How do I start a Live broadcast through Freedocast Platform?
      2. Before starting the live streaming log on to Freedocast.com -> go to Settings page -> select 'Multiple Platforms' tab
      3. Click on 'Add' button under 'Go Live on Facebook'
         
      4. Login to your Facebook account and provide necessary permissions.
      5. You will be logged into your Facebook account as shown below. Choose where you will 'Stream to', like your personal Timeline or a page that you manage as admin. Click on 'SAVE & CLOSE'.
         
      6. Start live streaming from the external encoder. The broadcast will be live on your Timeline or Page whichever is selected in above step & on Freedocast events page
      7. To Stream to another page, click on settings icon as shown below. Select page or profile.
      8. To change Facebook account, click on Delete icon and login again with Facebook credentials.

      * Facebook Live can only be simultaneously streamed with Freedocast due to Facebook restrictions. Due to Facebook Terms of Service restrictions, it is not possible to use Facebook Live and Add a Custom Destination at the same time.
      * The content broadcast must adhere to Facebook policies. Please visit their website for more information.
      **You need to have pages that you manage as admin. If you do not access to page ask the admin of page to make you as admin or you may create your own page in Facebook

   2. 4.2 How do I Broadcast to YouTube Live* through Freedocast Platform?

      1. Follow the steps in (i) to (vi) mentioned in point 3. How do I start a Live broadcast through Freedocast Platform?
      2. Before starting the live streaming log on to Freedocast.com -> Go to 'Settings' page -> select 'Multiple Platforms' tab
      3. Click on 'Add' button under 'Go Live on YouTube'
         
      4. Login to your YouTube Account and select 'Channel' where you want to Stream Live. Give permissions to access your account wherever necessary.
      5. Choose Privacy Settings and click 'SAVE & CLOSE'
         
      6. Start live streaming from the external encoder. The broadcast will be live on selected YouTube Account/Channel (check https://www.youtube.com/my_live_events or https://www.youtube.com/live_dashboard for the live Video on YouTube) and Freedocast events page
      7. To change Privacy, click on settings icon. Choose Privacy and click on 'Update'
      8. To change YouTube Account/Channel click on icon & login again with YouTube credentials
         

   3. 4.3 How do I Broadcast to Periscope through Freedocast Platform?

      Method 1 - Login with your Periscope/Twitter account

      1. Follow the steps in (i) to (vi) mentioned in point 3. How do I start a Live broadcast through Freedocast Platform?
      2. Before starting the live streaming log on to Freedocast.com -> Go to 'Settings' page -> select 'Multiple Platforms' tab
      3. Click on 'Add' button under 'Go Live on Periscope'
         
      4. Login to your Periscope/Twitter account and provide necessary permissions and authorizations
      5. Select Twitter to Go Live on Twitter also. Click 'SAVE & CLOSE'
         
      6. Start live streaming from the external encoder. The broadcast will be live on selected Periscope/Twitter account and Freedocast events page
      7. To stop posting to twitter click on settings icon. Turn off twitter and 'UPDATE CHANGES'
         
      8. To change Periscope account, click on icon & login again with Periscope/Twitter credentials

      Method 2- With Periscope RTMP URL

      1. Follow the steps in (i) to (vi) mentioned in point 3. How do I start a Live broadcast through Freedocast Platform?
      2. Before starting the live streaming log on to Freedocast.com -> Go to 'Settings' page -> select 'Multiple Platforms' tab
      3. Click on 'Add' in 'Add custom destination'.
         
      4. Enter Server URL & Stream Key of Periscope obtained above & save the changes. (Refer point
         vi How To Get Periscope Server URL & Stream Name/Stream Key
         )
      5. Now Go Live through your external encoder. The broadcast will be live on your Periscope/Twitter & Freedocast
      6. How to Get Periscope Server URL & Stream Name/Stream Key
         1. Download Periscope App & Login
         2. Go to profile section & select 'Settings' option
         3. Scroll down to 'Advanced Sources'. Click on 'Periscope Producer'
         4. Now select 'CREATE EXTERNAL ENCODER' option which will provide 'Server URL' & Stream Name/Stream Key'
         5. Alternately, on web, click on your avatar and select 'Producer'.
         6. Click on 'Create New Source' & select 'Normal Source' to get 'Server URL' & Stream Name/Stream Key'
         https://www.periscope.tv/account/producer
         https://www.periscope.tv/help/external-encoders

   4. 4.4 How to broadcast to any RTMP destination through Freedocast Platform

      1. Follow the steps in (i) to (vi) mentioned in point 3. How do I start a Live broadcast through Freedocast Platform?
      2. Before starting the live streaming log on to Freedocast.com -> Go to 'Settings' page -> select 'Multiple Platforms' tab
      3. Click on 'Add' in 'Add custom destination'.
      4. Enter the Platform Name, Server URL & Stream Name/Key of the destination where you want to Broadcast Live & Click 'SAVE & CLOSE'.

      Note: Some streaming destinations include Stream Key at the end of the RTMP URL instead of providing them separately. If you are not sure, you should contact your provider for clarification.

   4.

5. How can I broadcast live video to my website directly?

   To broadcast live videos to your website Freedocast Premium Plan has to be subscribed. After starting the event live go to Events page and select the videos button in the Event. Click on three dots of the video to get Share option. Select Embed URL. Copy the Embed URL and add to your website.

   5.

6. Why my Facebook Live is suddenly stopped even though Live streaming is in progress?

   Your Live video might have violated Facebook policies. Repeated violation may restrict your Facebook account for further Live broadcasting also.

   6.

7. I am unable to stream to Facebook Live?

   Facebook might have restricted your account for violation of Facebook policies

   7.

8. Live video is not streamed to destination through 'Add custom destination' option?

   Check the Server URL & Stream Key entered are correct as given in the destination.

   8.

9. How do I edit an event?

   Log in to your Freedocast account on web & go to events page. Click on edit event for the event you want to make changes. You will be shown options to edit Title, description, Event start & end time of the event. You can delete the event if it's no longer required by clicking on edit event

   9.

10. What is Adaptive Bitrate Streaming (ABR)/Multi Bitrate Streaming?

    Multi Bitrate Streaming helps to improve viewer's experience by enabling you to deliver videos with the resolution and bit rate that best matches the viewer's connection speed.

    10.

11. When I go Live, the stream on my channel is some seconds delayed?

    When you start the broadcast the stream comes to your channel few seconds later, depending on your internet connection and the device you are using. Note that a HD Stream requires a longer time for buffering.

    11.

12. How can I block my events in specific countries?

    Log in to your Freedocast account and go to Settings page. In the left side panel select 'Geo-blocking'.
    Multi Bitrate Streaming helps to improve viewer's experience by enabling you to deliver videos with the resolution and bit rate that best matches the viewer's connection speed.

    1. To block in some countries, select 'Block Specific countries' option and select countries which you want to block & 'Update Settings'.
    2. To allow in some countries, select 'Allow specific countries' option and select countries which you want to allow & 'Update Settings'.

    Note: Geo-blocking is available only to Premium & Enterprise Users.

    12.

13. Where can I check Analytics of my events?

    Log in/Register to your Freedocast account and to 'Analytics' tab. Select Events/Videos to view the Analytics. You can filter live events, catchup events date wise and video wise.

    13.

14. How do I Password Protect events?

    Log in/Register to your Freedocast account and go to Events tab. List of events are shown. Under 'Password Protection' select 'On' from drop down and enter the password. To turn off select off from drop down.
    Note: 'Password Protection' feature is available only to Enterprise Users.

    14.

15. Can I stream live from IP Camera to Freedocast platform?

    Most IP cameras use RTSP protocol, which is different from the RTMP protocol which is used to connect to Freedocast platform. To stream from an IP camera to Freedocast, you will need an intermediate step, which converts the RTSP feed to an RTMP feed and then pushes that to Freedocast platform.
    (Check below article on how to stream to Freedocast platform (https://www.freedocast.com/help/platform/start-a-live-broadcast)

    15.

Account Management

1. Is it possible to change my email address?

   Please contact customer care to change your email address.

   1.

2. Can I change my password?

   Yes. To change your password, go to 'Settings' page. Now select 'Change password' to edit your password.

   2.

3. I've forgotten my e-mail address. What should I do?

   Please contact customer care for the same.

   3.

4. My requirement doesn't fall under basic or premium package?

   No worries. Please call customer care or send an email to support@freedocast.com. Our executive will get in touch with you and provide customized plan to suit your requirements.

   4.

5. How can I change my plan?

   After subscribing you can easily change your plans through plans page at freedocast.com or contact our customer care

   5.

6. I am unable to login in to my account?

   Please check if you are entering the correct password. Use forgot password to change the password and try to log in. If the problem persists contact customer care.

   6.

Freedocast FAQ's

1. I am unable to connect mobile App to Freedocast Pro Device?

   Please check

   
   

   1. If your Freedocast Pro Device is ON
   2. If your mobile is in Freedocast Pro Device Bluetooth range.
   3. If your Freedocast Pro Device is connected to other mobile, please disconnect or reboot the Device
   4. If the problem persists reboot the Device
   1.

2. Freedocast Pro Device is not discoverable

   2.a Freedocast Device is not discoverable in Android App

   Follow below steps to troubleshoot

   1. Check if Device is ON
   2. When the device is switched on it takes around 1 min to boot. Please wait for 1 min.
      If not discoverable click on 'Find more devices' to scan again
   3. Turn OFF the mobile Bluetooth & turn ON again.
      (The mobile Bluetooth might be turned ON for a longer period & it might in idle mode)
   4. Check if your mobile is in Freedocast Pro Device Bluetooth range.
   5. Now click on 'Find more' in the device discovery page
   6. If still not discovered Freedocast Pro Device reboot your Device & Mobile to try again.

   If the problem persists contact Support - Toll Free: + 1-800-524-1493 e-mail: support@freedocast.com

   Device is not discoverable (This is for users unable to connect though they have connected to Device earlier)

   You need to ensure both your Freedocast Device and mobile are connected to the same Wi-Fi network. Follow below steps to troubleshoot.
   

   1. Check if Device is ON
   2. Check if Device has internet (Network LED should be Green)
   3. Check if Box ID entered is correct

   2.b Freedocast Device is not discoverable in iOS App

   1. Check if Device is ON
   2. When the device is switched on it takes around 1 min to boot. Please wait for 1 min. If not discoverable click on 'Find more devices' to scan again
   3. You need to ensure both your Freedocast Device and mobile are connected to the same Wi-Fi network
      1. Click on 'CHECK DEVICE WIFI STATUS'
         
         
      2. Enter the 'Box ID' of the Device to know which network the Device is connected
         
         
      3. Connect your mobile Wi-Fi to the same network as the Device is connected
         
         
      4. If Device is not connected to any network then Device will create hotspot 'FCP_XXXXXX'. Connect mobile Wi-Fi 'FCP_XXXXXX' (Password is 00000000)
      5. If still not discovered Freedocast Pro Device reboot your Device & Mobile to try again

   2.

3. Don'ts during a live broadcast

   1. Do not use the IR remote when Device is live broadcasting as it may stop the broadcast
   2. Do not switch internet connection from Wi-Fi to ethernet or vice versa while live broadcasting as it may stop the live broadcast.
   3. If you use mobile phone as hotspot for internet connection to Freedocast Pro Device then Do not use the mobile for calls as it may disconnect the internet to Device
   3.

4. I am unable to preview Live broadcast in Freedocast Pro App?

   Please make sure your Freedocast Pro Device & Mobile are in same network.

   4.

5. What type of network connection is needed for Live broadcasting?

   Live broadcasting requires reliable internet network connection which is consistent for the whole broadcast time. Wired Connection is best recommended. Other connections can be Wi-Fi, 4G LTE,3G. Minimum of 1 Mbps internet uplink speed is required for consistent broadcasting.

   5.

6. Why my broadcast is in poor quality?

   Please check your internet uplink speed. Minimum of 1 Mbps internet uplink connection is required for consistent and good quality live streaming

   6.

7. Why am unable to login to Facebook or YouTube or Twitter?

   Please check with Facebook or YouTube or Twitter if their login services are working.

   7.

8. Can I broadcast videos directly to my website?

   Yes, you can broadcast your live video to your website by adding the embed code of the video. To broadcast live videos to your website Freedocast Premium Plan has to be subscribed. starting the event live, go to Events page and select the button in the Event. On the Video details click on three dots of the video to get Share option. Select Embed URL. Copy the Embed URL and add to your website in a separate page

   8.

9. How do I change video privacy settings?

   1. Before clicking on 'Go Live' tap on the privacy option as shown in below image.
      
      
      Now select 'Private' option & tap on 'Save' if you do not want the video to be public
      
      

   2. Through Freedocast Platform
      After logging into freedocsat.com go to Events page & select the button in the event. On the Video details click on three dots of the video to select edit option. Select Privacy option Public/Private as shown below
      
      
      PS: If a video privacy setting is 'Private' then viewers with the video URL can only watch the video . The video will not be available in the featured videos section at https://www.freedocast.com/featured-videos

   9.

10. For how long I will be able to broadcast using Freedocast?

    Currently there is no time limit for the duration of live broadcasting. However, catchup will be formed only for only 18hrs.

    10.

11. How can I Download my videos from Freedocast platform?

    Go to 'Events' tab in Freedocast Platform. Download option will be available when you select any video

    11.

12. I am unable to play the event videos as it says blocked in your country?

    The event might be blocked in your country. Please check with the event broadcaster

    12.

13. I am unable to create event?

    Event creation is enabled for basic, premium or enterprise subscribers. You can subscribe at https://www.freedocast.com/plans

    13.

14. How do I add my Logo to Live broadcast

    (For Logo feature to function you need to have Freedocast Pro Device)

    1. Login to Freedocast Account
    2. Go to settings & scroll down to ‘Add Graphics’ & then Click on ‘Logo’.
    3. Upload logo & select the position
    4. Click on Save. Make sure the Logo feature is ON
    
    
    
    
    5. Now Open Freedocast Pro App. Go to settings & then select ‘Box Quality Settings’.
    6. Check the box adjacent to ‘Logo Insertion‘ to enable logo on live broadcasts
       
       
    
    14.

15. How do I Add Scroll text to Live Broadcast?

    (For Scroll Text feature to function you need to have Freedocast Pro Device)

    Through Freedocast Platform

    1. Sign in to Freedocast.com
    2. Go to settings & scroll down to ‘Add Graphics’
    3. Click on ‘Scroll Text’.
    4. Enter the desired text in the ‘ Main Text’ field
    5. You can choose Text Color , Strip Color, Font Size.
    6. You can also select the position of the text, direction of scrolling and the scroll speed
    7. Make sure the Scroll Text feature is enabled in the platform after entering the details & click on save.
       
       
       

    
    

    Through Freedocast Pro App

    A. Before going live

    1. Open Freedocast Pro App and connect to Freedocast Pro Device
    2. Open settings(gear icon) & click on ‘Add Graphics’
    3. Select Scroll Text & do required changes. Make sure ‘Scroll text enabled’ is ON & click on Save.
    
    

    (or)
    

    1. In the Video Title Page Click on ‘Source Preview’
       
       
    2. Click on ‘Edit Graphics’ & Select ‘Scroll Text’
       
       

    B. After Going Live

    1. To do scrolling text changes during live broadcast click on ‘Edit Graphics’ on the live screen of Pro App
       
       

    Supported languages:

    1. English
    2. Telugu
    3. Tamil
    4. Urdu
    5. Marathi
    6. Malayalam
    7. Hindi
    8. Bengali
    9. Kannada
    10. Arabic

    *For text to scroll you need to enter minimum number of characters required as given below.

    (Below mentioned are the details for English language. Please preview and adjust for other languages accordingly)

    
    

    Font size	Minimum characters required for scroll
    15	55
    20	43
    25	34
    30	34
    35	29
    40	26
    45	23
    50	21
    55	18
    60	16

    15.